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Maintenance Agreements
"Minutes of prevention could be worth hours of lost productivity"
Even the most sophisticated hardware and software require routine
maintenance to keep computer and network systems running optimally.
Vendors are continually releasing maintenance updates such as
operating system corrections, firmware updates, software patches,
virus definitions and security vulnerability patches. Performance
degradation is usually a result of system saturation, fragmentation
and misconfiguration caused by prolonged use. North central IT
Services uses the latest tools to proactively identify
and correct existing and potential problems as well as optimize
network performance.
What
is a Maintenance Agreement?
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Our way of being proactive via regularly scheduled service on a
weekly, biweekly, or monthly basis.
Why
are Maintenance Agreement needed?
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Scheduled service ensures system stability and reduces support
costs resulting from unexpected problems.
What
are the benefits?
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Unlimited
email support
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Telephone
and remote support at discounted rates
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Reduced
downtime - maintenance reduces the risk of computer and network
outages
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Reduced hourly rates on additional services
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Rapid
response - 1-4 hour response time for on-site and telephone support
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Priority
Service - contracted clients receive priority over other clients
What are some of the services performed during a maintenance visit?
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Perform
Hardware Diagnostics
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Update
Virus Defense System
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Security
Vulnerability Assessment
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Verify
Data Backup System
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Apply
Latest Operating System Service Packs
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Apply
Latest Security Updates
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Apply
Latest BIOS Updates
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Apply
Latest firmware updates
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Router,
Firewall and Server Log Review
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Periodic
Information Technology Report
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Network
Health Analysis
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Updated
Network Documentation
How much does a Maintenance Agreement cost?
North Central IT Services Maintenance Agreements are designed to minimize
support costs by providing customized maintenance, support and
consultation services to meet the specific needs of your business.
We have 2 plans, One for small 1-10 computer offices and one for
slightly larger offices from 10-50 computers.
Contact us
for an appointment. We will give you a free Technology assessment
and discuss Service contracts. Service contracts are not suitable
for all customers...and that's OK. We will still assist you when
ever you need us.
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