Innovative Technology Executive | Information Technology VP | Chief Information Officer    
Experienced Information Technology (IT) Executive with 15 years’ industry expertise. Has unprecedented people skills. Fifteen years experience developing, creating and driving IT policies that help to achieve company goals and business needs. Implements strategic planning, provides IT direction, and develops technology plans, policies and procedures. Spearheads systems architecture, design & development, information security, data management, product and service delivery, business continuity, efficiency, innovation and solutions development. Manages budgets, contracts and vendor relationships. Effective leader who motivates and trains team to accomplish goals, delivering coaching and mentoring. Strong credit union IT leadership and board relations experience. Adept at collaborating with senior management in strategic and long range planning.  Recognized project management skills, leading and facilitating cross-functional teams and projects. Prepares and presents proposals, and recommends technology products and process improvements. Oversees implementation of new products and services in partnership with stakeholders. Conducts market research and trends analysis to ensure delivery of cutting-edge technology solutions. Analytical problem-solver committed to technology evolution. Strong communication skills.  


·         IT Security

·         Regulatory Compliance

·         System Security Deficiencies Identification

·         Leadership, Management & Training

·         Strategic Planning  & Board Relations

·         Long Range Technology Planning

·         Risk Analysis & Vendor Management

·         Staff Leadership & Team Development         

·         IT Delivery & Project Management

·         Technology Infrastructure & Integration

·         System Conversions & Integration

·         Budgeting & Cost Control

·         Strategic Analysis & Internal Consulting

·         Disaster Recovery & Business Continuity

·         Systems Architecture, Design & Development

·         Mergers & Acquisitions

·         Business Intelligence & Data Warehousing

·         Process & Quality Improvement

·         Quality Information Processing Services

·         Innovative Technical Solutions 

·         Needs Analysis &  Recommendations



Workers Credit Union, Fitchburg, MA                                                                                                                                          2006 – Present

VP, INFORMATION TECHNOLOGY                                                                                                                                        2010 – Present

  • Directs IT infrastructure, online banking and business application support teams for a $1B financial institution with 15 branches and 85,000 members

  • Leads IT risk management, technology operations, strategic planning, staff management, issue resolution, budgeting, and vendor management

  • Oversaw core conversion from FIS/Miser to Fiserv DNA

  • Collaborates with internal stakeholders in understanding and addressing time-sensitive technology needs

  • Spearheads IT steering committee and drives technology initiatives and implementations

  • Established IT management plan, ensuring visibility of IT operations and realignment of IT and business lines goals

  • Negotiated multi-year technology contract with software partners; resulting in 30% annual savings

  • Manages $2M technology budget and operating expense in anticipation of technology demands

  • Heads technology department throughout annual regulatory security exam with Division of Banks; resulted in  number 1 rating three consecutive years, exceeding regulatory and management expectations

  • Meets regularly with Board of Directors to update them on current Technology and Cyber risks in the Credit Union

IT MANAGER                                                                                                                                                                              2006 – 2010                 

  • Delivered IT leadership, led application development, system operations, infrastructure, and IT security

  • Conducted technological research by studying organizational goals, strategies, practices, and user projects

  • Forecasted requirements, prepared annual budget, scheduled expenditures, analyzed variances and corrected issues; exceeded financial objectives by $100K

  • Established and managed centralized technology budget ensuring projects completed within guidelines

  • Executed strategies to standardize technology architectures by virtualization and storage area networks

  • Deployed IT security and disaster recovery plans, and managed vendor selection for enterprise systems

  • Managed acquisition and conversion of two credit unions, ensuring systems integrations


North Central IT Services, Fitchburg, MA                                                                                                                                                        2004 – 2006


  • Conducted technology needs analysis and provided technical consulting to small businesses

  • Created servers, workstations, hardware & phone systems; installed/configured software and hardware

  • Managed client projects end-to-end utilizing 3rd parties, and provided server and PC troubleshooting

  • Built and maintained Windows 2003 servers, and established active directory and domains


Athena Health, Waltham, MA                                                                                                                 2000 – 2004

TECHNICAL SUPPORT MANAGER                                                                                      

  • Provided technical support; handled vendor relations and new products requisition process

  • Managed four technical staff members that supported over 300 end users and a 7 server Citrix farm

  • Created new hire technical orientation; responsible for new laptop and computer clean-up deployment

  • Oversaw staff in managing call volume of roughly 100 incidents per day by phone and email

  • Led corporate cell phone program; issued new phones, reviewed bills, and adjusted calling plans

  • Managed Blackberry and Treo phones and servers; delivered productivity and trends reports to leadership


    CIVIL ENGINEER SQUADRON, ECOLOGICAL SPECIALIST                                 United States Air Force                                                                                                                           



    Bachelors in Business Administration, Ashford University                                                                   Clinton, IA

    MBA, Fitchburg State University, pending completion 2016                                                              Fitchburg, MA



    Windows XP | Windows 7 | Server 2008 | Server 2012 | SQL | VMWare | Windows 2003 | Avaya | FIS/Miser

     Fiserv DNA | DBA | Citric Metaframe | EMC | CCTV | Various Database | Lotus Notes | MS Project




  • Credit Union National Association (CUNA) Technology Council 

  • Certified Information Systems Security Professional (CISSP) ID# 434375